Privacy Policy

Crown Jewelry ORRA Inc. Privacy Policy

Introduction and Overview

This Privacy Policy explains what personal information Crown Jewelry ORRA Inc. (“Crown Jewelry,” “we,” “our,” or “us”) collects, why we collect this information, how we use the information we collect, and your rights and choices regarding such information. Our Privacy Policy applies to our collection of your information in our stores, on our website, and via any channel through which you may interact with us, including but not limited to postal mail, email, phone, live or automated chat, SMS/MMS/text, social media platforms, and your use of any Crown Jewelry online service location that posts a link to this Privacy Policy. It also includes all features, content, and other services that we own, control, or make available via any channel (collectively, the “Services”). For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you.

By using the Services or interacting with us offline, you agree to our Terms and Conditions and to our collection, use, and disclosure practices and other activities as described in this Privacy Policy. If you do not agree and consent, please discontinue use of the Services.

Crown Jewelry encourages you to periodically review this Privacy Policy to learn about our privacy practices. If you are a California resident, Nevada resident, or data subject in Europe, please see the “Additional Disclosures for California Residents,” “Additional Disclosures for Nevada Residents,” and “Additional Disclosures for Data Subjects in Europe” sections. If you have questions or concerns about our Privacy Policy, please contact Crown Jewelry as set forth in the section entitled “Contact Us” below.

Information We Collect

We collect information about you in various ways when you use our Services.

Information You Provide

We collect Personal Information you provide directly via the Services, including but not limited to when you:

  • Register for an account
  • Update your profile
  • Access our content
  • Make a purchase
  • Participate in a sweepstakes, contest, survey, or other promotion (“Promotion”)
  • Contact customer support
  • Sign up for our text messaging program
  • Apply for a job

We may use Service Providers (defined below) to collect this information.

The categories of Personal Information we may collect and may have collected in the last 12 months include:

  • Contact Data: Your first and last name, email address, postal address, phone number (and mobile carrier if you enroll in our text messaging program), and other similar contact data.
  • Credentials: Passwords and other information for authentication and account access.
  • Demographic Data: Information such as your age, birth month and/or day, gender, and country.
  • Payment Data: Data necessary to process your payment if you make a purchase, including your payment instrument number (such as a credit card number or information identifying your financing account), security code, and expiration date.
  • Profile Data: Your interests, favorites, wish lists, ring size preferences, and other profile data.
  • Contacts: Data about your contacts to fulfill a request by you (e.g., emailing a product to a friend).
  • Content: The content of messages you send to us, such as feedback, product reviews, messages sent through our text messaging program, and information you provide to customer support.
  • Employment Data: Data necessary to consider you for a job opening if you submit an application to us.
  • Government Identification Data: In certain circumstances, images of your driver’s license or other government-issued identification for fraud prevention purposes.

Information Collected Automatically

Crown Jewelry automatically collects information about your device and how your device interacts with our Services. The categories of information we may automatically collect and may have collected in the last 12 months include:

  • Service Use Data: Data about the features you use, pages you visit, emails and advertisements you view, products you purchase, and other similar information about your interactions with our Services.
  • Device Connectivity and Configuration Data: Data about the type of device or browser you use, your device’s operating software, internet service provider, and other similar information.
  • IP Address and Device Identifiers: Your IP address, related location data, and other device identifiers, including mobile advertising identifiers.

We collect this data through cookies, web logs, web beacons, and other similar technologies (“Online Technologies”), including:

  • Log Files: Our servers collect logs that help us understand website usage and trends.
  • Cookies: Small pieces of information stored by your browser on your device's hard drive.
  • Web Beacons: Electronic images known as web beacons (also known as pixels) used to track your activities.

Crown Jewelry uses cookies for various purposes, including:

  • Necessary Cookies: Essential for using our Services.
  • Performance Cookies: Collect information about how you use our Services to improve performance.
  • Functional Cookies: Provide enhanced functionality and personalization.
  • Targeting and Advertising Cookies: Deliver advertisements tailored to you and measure advertising campaigns.

Information from Other Sources

We may obtain information about you from other sources, including:

  • Marketing companies
  • Social networks when you reference our Services or grant permission to access your data
  • Financing providers and financial services providers
  • Partners offering co-branded services or engaging in joint marketing activities
  • Advertising and marketing partners
  • Publicly available sources

Use of Information

We may collect and use Personal Information for the following business and commercial purposes:

  • Manage our Services: Including your registration, account, and transactions.
  • Perform Services Requested by You: Process and fulfill your order, respond to your comments, and provide customer service.
  • Send Appointment Reminders: Assist in confirming or scheduling interactions with us.
  • Communications: Send technical notices, updates, security alerts, and support messages.
  • Analytics: Monitor and analyze trends, usage, and activities regarding our Services.
  • Promotions: Conduct surveys and research on user demographics, interests, and behavior.
  • Marketing and Promotional Efforts: Improve our marketing, Service content, and product offerings.
  • Direct Marketing: Develop and send advertisements and communications about our products and services.
  • Verify Eligibility and Deliver Prizes: In connection with Promotions you have entered.
  • Legal Compliance and Protection: Prevent illegal activities, comply with legal obligations, and protect rights.
  • Employment Opportunities: Review and evaluate your job applications.

We may use information that does not identify you (including de-identified data) without obligation to you except as prohibited by applicable law.

Sharing of Information

We may share your Personal Information with:

  • Service Providers: Agents, contractors, and other service providers who perform functions on our behalf.
  • Affiliates: Related entities, including our parent and sister companies.
  • Business Partners: In connection with co-branded services or joint marketing activities.
  • Special Events: Organizations participating in events you choose to engage with.
  • Feedback and Testimonials: When you provide feedback or content, we may share it publicly.
  • Facilitating Requests: To fulfill your requests (e.g., sharing with a social network).
  • Vendors and Other Third Parties: That assist us in operating our business.
  • Business Transfers: In connection with mergers, sales, or acquisitions.
  • Legal Compliance and Protection: As required by law or to protect rights.
  • Consent: With your consent for any disclosed purposes.

SMS Consent and Phone Numbers

Notwithstanding anything else in this Privacy Policy, Crown Jewelry will not share or sell your consent for SMS messages or the phone numbers collected for SMS messages to any third parties under any circumstances. SMS opt-in and Phone numbers for the purpose of SMS will not be shared with third parties and affiliates for marketing purposes.

Opt-Out:

You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. Accessing and Updating Your Information: You can request access to or update your personal information by contacting us at support@crownjewelryrepair.com

Children

The Services are not directed to individuals under the age of 13. Crown Jewelry does not knowingly collect Personal Information from children under 13. If you believe we have collected such information, please contact us, and we will remove it as required by law.

Other Parties

Other Party Websites and Services

Our Services may provide links to websites and services operated by other parties. We encourage you to review the privacy policies posted on these websites and services.

Social Features

We may offer features that allow you to connect our Services to another website or service. Using these features may allow both us and the other service to access and use information associated with your use of the Social Features.

Analytics and Interest-Based Advertising

We work with third parties to provide analytics services and deliver advertisements. These parties may use cookies and other technologies to collect information about your use of the Services and other websites.

Your Rights and Choices

Review and Update of Account Information

You may access, update, or remove certain account information through your account settings or by contacting us.

Online Technology Choices

  • Cookies and Pixels: You may decline our cookies if your browser permits.
  • Do Not Track: We do not respond to "Do Not Track" signals.

Analytics and Interest-Based Advertising

You can opt out of Google Analytics by visitingtools.google.com/dlpage/gaoptout. For other third parties, visitaboutads.info/choices ornetworkadvertising.org/choices.

Communications

To opt out of receiving email promotions, follow the unsubscribe instructions in our emails or contact us. To opt out of our text messaging program, text “STOP,” “END,” “CANCEL,” “UNSUBSCRIBE,” or “QUIT” to our shortcode.

Data Security and Retention

We implement reasonable security measures to protect your information. However, no transmission over the Internet is completely secure. We retain your information for as long as necessary for the purposes outlined in this Privacy Policy.

International Transfer

Your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers maintain facilities. By using our Services, you consent to such transfers.

Changes to the Privacy Policy

We may occasionally update this Privacy Policy. When we do, we will revise the "Last Updated" date at the top of the policy. Your continued use of our Services indicates your consent to the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our Personal Information practices, please contact us:

  • Email: support@crownjewelryrepair.com
  • Mail: Crown Jewelry ORRA Inc. Attn: Legal / Privacy 11612 Reisterstown Rd Reisterstown, MD 21136, USA
  • For EU-specific requests: support@crownjewelryrepair.com
  • Phone: (888) 533-4901 (for alternative formats due to disability)

Additional Disclosures for California Residents

These additional disclosures for California residents apply only to individuals who reside in California. The California Privacy Rights Act (“CPRA”) provides additional rights to know, delete, and opt out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.

California Notice of Collection

We may collect, and may have in the past 12 months collected, the following categories of Personal Information enumerated in the CPRA:

Identifiers, such as name, email address, phone number, account name, IP address, and an ID or number assigned to your account. Customer records, such as billing and shipping address, and credit or debit card data. Demographics, such as your age or gender. This category includes data that may qualify as protected classifications under other California or federal laws. Commercial information, such as products or services history and purchases. Internet activity, such as your interactions with our Services. Audio or visual data, such as photos or videos you share with us or post on the Services. Geolocation data. Employment and education data, such as data you provide when you apply for a job with us. Inferences, such as information about your interests, ring size preferences, and favorites. For more information on information we collect, including the sources we receive information from, review the “Information We Collect” section in our Privacy Policy. We collect and use these categories of Personal Information for the business purposes described in the “Use of Information” section.

We use and partner with different types of entities to assist with our daily operations and manage our Services. Please review the “Sharing of Information” section for more detail about the parties to whom we disclose or “share” (as defined by the CPRA) information.

Right to Know, Correct, and Delete

If you are a California resident, you have the rights to know certain information about our data practices, delete the Personal Information we have collected from you, and correct certain Personal Information, each as more fully set forth below. In particular, you have the right to request the following from us:

The categories of Personal Information we have collected about you. The categories of sources from which the Personal Information was collected. The categories of Personal Information about you we disclosed for a business purpose, sold, or shared, and the categories of third parties to whom the Personal Information was so disclosed, sold, or shared, by category or categories of Personal Information for each category of third parties or persons to whom the Personal Information was disclosed, sold, or shared. The categories of third parties to whom the Personal Information was disclosed for a business purpose, sold, or shared. The business or commercial purpose for collecting, selling, or sharing the Personal Information. The specific pieces of Personal Information we have collected about you. You may request the deletion of Personal Information by contacting us and providing the required verification information and other details we need in order to process the request appropriately. We may, to the extent permitted under applicable law and regulations, retain and continue to process data where a CPRA or other exception applies. We will inform you if such an exception applies.

You may request that we correct inaccurate Personal Information. We may, to the extent permitted under applicable law and regulations, decline to correct data where a CPRA or other exception applies. We will inform you if such an exception applies. We may also elect to delete information instead of correcting it if such deletion does not negatively impact you or you consent to the deletion.

Right to Non-Discrimination and Non-Retaliation

You have the right not to receive discriminatory or retaliatory treatment by us for the exercise of any of your rights. If you believe you have received discriminatory or retaliatory treatment by Crown Jewelry for exercising your CPRA rights, please contact us.

Right to Opt-Out of “Sale” or “Sharing”

We do not as a matter of course “sell” Personal Information, as that term is commonly understood. However, Personal Information collected on our Services by third parties for purposes of Interest-Based Advertising may be considered "sharing" under the CPRA, and you have the right to opt out.

California “Shine the Light” Law

If you are a customer in California, in addition to the rights set forth above, you have the right to request information from Crown Jewelry regarding the manner in which Crown Jewelry shares certain categories of Personal Information as defined by California’s “Shine the Light” law with third parties and/or affiliates for their own direct marketing purposes. To receive this information, send us a request at the address set forth in the section entitled “Contact Us” above. Requests must include “California Shine the Light Privacy Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that Crown Jewelry may provide this information in a standardized format that is not specific to you and is not required to respond to requests made by means other than through the provided email address or mail address.

California Minor Postings Removal

Any California residents under the age of eighteen (18) who have registered to use the Services and posted content or information on the Services, can request that such information be removed from the Services by sending an email to the email address set forth in the section entitled “Contact Us” below. Requests must state that the user personally posted such content or information and detail where the content or information is posted. We will make reasonable good faith efforts to remove the post from prospective public view. Please note that such requests do not ensure complete or comprehensive removal of the content or information, as, for example, some of the content may have been reposted by another user.

Additional Disclosures for Nevada Residents

Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada consumers may submit requests directing the business not to sell certain kinds of Personal Information that the business has collected or will collect about the consumer. If you are a Nevada consumer and wish to submit a request relating to our compliance with Nevada law, please contact us at support@crownjewelryrepair.com.

Additional Disclosures for Data Subjects in Europe

The below information is provided as a supplement to our Privacy Policy to provide additional information to individuals in the European Economic Area, United Kingdom, and Switzerland (collectively, “Europe”).

European data protection law requires a “lawful basis” for processing personal data. Our lawful bases include where: (a) you have given consent to the processing for one or more specific purposes, either to us or to our service providers or partners; (b) processing is necessary for the performance of a contract with you; (c) processing is necessary for compliance with a legal obligation; or (d) processing is necessary for the purposes of the legitimate interests pursued by us or another party, and your interests and fundamental rights and freedoms do not override those interests, where such legitimate interests may include (1) to communicate with you in response to your requests, questions, inquiries, and submissions; (2) to conduct advertising, marketing and promotional activities in connection with operating our business; (3) for research and development, and security and optimization of our Services, including fraud prevention; and (4) to process a job application, conduct recruiting activities, develop and improve our recruiting process, and communicate with you regarding your interest in current or future employment opportunities with us.

Data Subject Rights

f you are a data subject in Europe, you have the right to access, rectify, or erase any Personal Information we have collected about you through the Services. You also have the right to data portability and the right to restrict or object to our processing of Personal Information we have collected about you through the Services. In addition, you have the right to ask us not to process your Personal Information (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.

Certain other details regarding the processing of Personal Information that individuals located in Europe may be entitled to receive are contained in other provisions of the Privacy Policy. The Services are hosted in and provided from the United States, and your use of our Services is governed by United States law. If you are using the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our systems are located. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Services, you consent to your information being transferred to our systems and facilities, and to the systems and facilities of those third parties with whom we share information as described in this Privacy Policy. If Personal Information is transferred to a recipient in a country that does not provide an adequate level of protection for Personal Information under the laws of your country in Europe, we will take measures designed to adequately protect your Personal Information, such as ensuring that such transfers are subject to the terms of the applicable Standard Contractual Clauses or their equivalent.

Requests

If you are a resident of California or Nevada, or an individual in Europe who wishes to exercise any of the rights described above, please submit a request through our online form, call our toll-free number at (888) 533-4901, or speak to a customer service representative in one of our physical locations. In your request, please specify which right you are seeking to exercise and the scope of the request. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your request. You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

When you submit a request, do not send us, directly or indirectly, any sensitive or special categories of Personal Information (e.g., social security numbers or other national or state identifiers, health information, biometric data or genetic characteristics, criminal background information, financial account numbers, payment card information, and so on).

We will evaluate and respond to your request to the extent required by law (or in our discretion if not required by law) in the time required by law, and as permitted by our contracts, confidentiality obligations, and applicable laws and regulations. We may not be able to provide all of the information requested or fulfill your request due to certain exceptions enumerated under applicable law. In such a case, we will inform you of the reasons we cannot fulfill all or parts of your request. If the request submission methods above do not enable you to submit your request, please contact us as set forth in the section entitled “Contact Us” above and specify which right you intend to exercise.

For individuals in Europe, if you have any concerns with our data protection law compliance, you also have the right to lodge a complaint with a European supervisory authority.

Opting Out of Personal Information Sharing (California Residents)

If you are a California resident, you have the right to opt out of certain data-sharing practices. Please review and follow the steps outlined in the "Your Rights and Choices" section.

Effective Date: 10/08/2024

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