Shipping & Returns

Shipping & Returns Policy | Crown Jewelry

Shipping & Returns Policy

Crown Jewelry Free 30-Day Returns

Our Commitment

At Crown Jewelry, we aim to make your return experience effortless with the following benefits:

  • Free 30-Day Returns & Exchanges: Ensure your purchase is perfect with our 30-day return policy.
  • Free Shipping for Orders Over $100: Enjoy free shipping on all purchases over $100.
  • Handling & Packaging Fee for Orders Under $100: A handling and packaging fee will be applied to orders under $100 for shipment services.
  • Insured & Secure: Full insurance is provided when using our free shipping label and following our packaging instructions.
  • Signature Required: All orders will be shipped with signature required service to ensure secure delivery.

Return & Exchange Policy

Eligibility and Process

  • 30-Day Return Policy: You can return or exchange your items within 30 days of the shipment date or pickup availability.

Products Not Eligible for Return:

  • Orders returned after the 30-day period.
  • Resized or modified rings.
  • Engraved fine jewelry.
  • Personalized jewelry.
  • Items that have been previously exchanged.
  • Custom-designed jewelry.
  • Orders altered during processing.

Returns & Exchanges by Phone

  • Initiate Return/Exchange: Call us at (888) 533-4901 to start your return or exchange.
  • Receive a Return Authorization Number: We will provide a return shipping authorization number and a free FedEx return label.
  • Pack Your Jewelry: Pack your jewelry in its original packaging, making sure to include any promotional gifts. Follow the packaging instructions to ensure insurance coverage.

Online Returns for Items Under $1,000

  • Eligible Items:
    • Unworn products under $1,000.
    • Items within the 30-day return policy.
    • Orders shipped within the United States.
  • Return Process: Use our online return portal to initiate your return. Select your return method and follow the provided instructions.

Refunds

  • Processing Refunds: Our Quality Assurance team will inspect returned items. Make sure the items are unworn and include all promotional gifts.

FAQs

  • Refund Processing Time: Details on how long refunds take to process.
  • Refund Method: Explanation of how refunds will be issued.
  • Return Shipping Authorization Number: The importance of including this number with your return.

Comparative Purchasing Policy

  • Policy: Buying multiple items with the intention of keeping one is not allowed. Orders suspected of this practice may be blocked.

Gift Cards

  • Non-Transferable: Gift cards cannot be returned, transferred, or redeemed for cash.
  • Unused Balance: Any unused balance will remain available under the same reference code.
  • Responsibility: We are not responsible for lost or stolen gift cards.

For more information or assistance, please contact us at (888) 533-4901.

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