FAQ
Quick answers about ordering, delivery, returns, sizing, and care. Policy pages control if a summary below differs from the full terms.
When will my order ship?
Preparation time depends on the specific item, size, and whether alteration or customization is required. Check the product information and contact us before ordering if you have a firm date.
Is shipping free?
The current shipping policy states that qualifying orders over $100 receive free shipping.
Is the shipment insured?
The current shipping policy states that shipments are insured and require a signature. Review the policy and make sure someone can accept delivery.
How do I track an order?
Use the link in your shipping confirmation or visit Track Order to request help.
Where do you ship?
For the initial launch, orders ship only to addresses in the United States. Available services, charges, and estimated transit times appear at checkout.
What is the return window?
The published refund policy provides a 30-day window from the delivery date for eligible items. Review all eligibility rules before sending anything back.
Which items are not returnable?
Altered, resized, engraved, personalized, and custom items are listed as nonreturnable, along with other exclusions in the full refund policy.
How do I start a return?
Contact Crown Jewelry before shipping the item. Do not send jewelry without return instructions and authorization.
How long does a refund take?
The published refund policy allows up to seven business days to inspect and process an approved return after receipt. It also notes that a bank may take 8–12 business days to post the credit.
What if an item arrives damaged or incorrect?
Inspect delivery promptly and contact us immediately. The refund policy asks customers to report a defective or damaged item within 48 hours.
Can a ring be resized?
It depends on the design, metal, stone layout, and requested change. Eternity bands and some detailed or alternative-metal styles may not be resizable. Ask before ordering.
How can I find my ring size?
Use the Ring Size Guide. For an important or wide band, professional sizing is recommended.
Are natural and lab-grown diamonds the same?
Both are crystalline carbon and can be graded by the same core quality factors, but they have different origins, rarity, and pricing. The product information should identify origin.
Does jewelry include a grading report?
Only when the product description says one is included. Ask for the laboratory name and report number before purchase if certification is important to you.
Can I request engraving or customization?
Availability depends on the item. Confirm the exact text, layout, price, timing, and nonreturnable status in writing before work begins.
How should I clean fine jewelry?
Start with our Jewelry Care Guide. Pearls, opals, emeralds, porous gems, and treated stones need special care.
Can I change or cancel an order?
Contact us as soon as possible. Once preparation, sizing, customization, or shipment begins, a change may not be possible.
How can I reach the store?
Email shop@crownjewelryusa.com, call (888) 533-4901, or visit Contact Us.
Where is Crown Jewelry located?
11612 Reisterstown Road, Reisterstown, Maryland 21136. Check the contact page for current store hours before visiting.