Shipping policy

Crown Jewelry currently accepts and ships online orders only to addresses in the United States. International checkout is not available during the initial launch.

Shipping rates

UPS shipping is included in the price for online orders of $100 or more shipped within the United States. Orders below $100 have a separate shipping charge, shown at checkout before payment. Orders are dispatched directly from our fulfillment partner in Crown Jewelry packaging. The available delivery service and estimated transit time are shown at checkout.

Preparation and delivery estimates

Preparation time depends on the item, selected size, availability, and whether sizing, engraving, alteration, or customization is requested. A carrier transit estimate does not include product preparation time. If you need an order by a specific date, contact Crown Jewelry before placing the order so that the item and requested service can be reviewed.

Checkout and carrier estimates are not guarantees. Weather, carrier disruptions, address problems, payment review, and other events outside Crown Jewelry's control can delay a shipment.

Insurance, signature, and tracking

Orders are shipped with insurance and signature-required service. Make sure that an adult can accept the package at the shipping address. Tracking is sent to the email address associated with the order after the carrier accepts the shipment.

Shipping address

Review the recipient name and complete shipping address before submitting the order. Contact Crown Jewelry immediately if a correction is needed. Once a package is in transit, rerouting to another address might not be available.

Delivery issues

Inspect the package and jewelry promptly after delivery. If the package is delayed, missing, damaged, or contains the wrong item, keep the packaging and contact Crown Jewelry immediately with the order number and relevant photos. Do not discard packaging or reroute an insured shipment without guidance.

Returns

Eligible returns must be requested within 30 days from the delivery date. Altered, resized, engraved, personalized, custom, worn, or damaged items and other exclusions described in the Refund Policy are not returnable. Contact Crown Jewelry for authorization before sending jewelry back.

Contact

For shipping help, call (888) 533-4901 or use the Contact page.