Refund policy

Crown Jewelry accepts eligible returns requested within 30 days from the delivery date. Contact us before sending jewelry back so we can review the item and provide the current return authorization and shipping instructions.

Return eligibility

To be eligible, an item must be unworn, undamaged, unaltered, and returned with its original packaging and any included documentation or gifts.

Engraved, personalized, custom, specially sourced, set, sized, resized, altered, worn, or damaged items are not returnable. An item not listed on our website or made or sourced to a client's request is also not returnable unless Crown Jewelry confirms otherwise in writing before the order.

Request authorization before shipping

Call (888) 533-4901 or use the Contact page with your order number and the item you want to return. Client Care will confirm eligibility, the return address, the authorization reference, and any available insured-label option and cost before you ship.

Do not send jewelry to a storefront or other address without current return instructions. A package sent without authorization, after the return window, improperly packed, or uninsured may be refused.

Pack and insure the return

Pack the item securely in its original product box or another sturdy inner box and place it inside a plain outer shipping box. Do not write “Crown Jewelry” or otherwise identify jewelry on the outside. Include your name, order number, and authorization reference inside the package.

Use a trackable service and insure the shipment for its full purchase value. Crown Jewelry is not responsible for a return before it is received.

Inspection and refund

Returned items are inspected before a refund or exchange is approved. If the return is accepted, the eligible amount is credited to the original payment method. Original shipping charges are not refundable. Your bank or card issuer controls when the credit appears after it is submitted.

If an item is missing packaging, documentation, or an included gift, or its condition differs from the approved return request, we will contact you before completing the return.

Damage, incorrect items, and manufacturing concerns

Inspect the package and jewelry promptly after delivery. If the package is damaged, the wrong item arrived, or you believe the piece has a manufacturing defect, keep all packaging and contact us within 48 hours with the order number and clear photos. Do not wear, alter, repair, or send the item elsewhere before receiving instructions.

Repairs and resizing

A repair or resizing request is separate from a return. Contact Client Care before shipping the piece. Availability, timing, shipping, insurance, and charges are confirmed for the specific item and requested work before service begins.

United States launch

Crown Jewelry currently accepts and ships online orders only within the United States. International returns do not apply during the initial launch.

Contact

For return, exchange, repair, or resizing help, call (888) 533-4901 or use the Contact page.